Sage Cover is a software assurance product designed to assist you in running your business more efficiently, effectively and definitely with more confidence. The product drives its value from 2 important pillars of Protection and Growth and is linked to Sage’s market leading software solutions. In addition, the product includes a host of benefits to its subscribers, and all for a reasonable annual fee. Sage Cover is included in all new purchases to ensure that you are protected from day one and it is renewable annually.
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Protection & Growth Benefits
· Value protection. With a valid and active Sage Cover, the value of your current product is always tagged to the official retail price which means your product never really depreciates! It keeps its value for purposes of upgrades in the future.
· Ensuring you are up-to-date. Online updates comes complimentary as part of the value of Sage Cover which provides you with the latest updates and improvement on our products, ensuring you are enjoying the latest available features and are compliant to the latest legislative requirements.
· Great support plans and Helpdesk experience. From online chats to voice support and remote access assistance, our Helpdesk is just a simple call away.
o Installing and Re-installing. A new feature, Activate/De-activate allows you uninstall and re-install the licenses of Sage from one computer to another effortlessly by yourself. We understand that at times you will need to upgrade your hardware and need to move your license to a new computer therefore this feature enables you to do this with the least hassle and no costs involved.
o License Re-issuance. We understand that sometimes due to unforeseen circumstances such as theft or other technical problems your license needs to be re-issued. Inclusive in every Sage Cover subscription is up to 3 re-issuance annually, saving you RM200 in administrative fees.
Sage Cover Frequently Asked Question Updated on 01/10/2012
Why do I receive the Sage Cover subscription renewal invoice from Sage Software ?
Sage Software is implementing a new billing process to all Sage Cover subscribers, in which customers are billed directly effective from 01 October 2012.
Can I still make payment to my dealer?
Yes, you can remit the payment to the business partner. This process will take approximately 3 business days. If the said payment is not received by Sage within the time frame, the customers are liable to a penalty of 20%.
How to print Sage Cover Certificate?
You can now print it within Sage UBS Ultimate and its latest version.
How long do I need to wait for the Sage Cover Certificate to be ready?
You can expect the Sage Cover Certificate available for printing within 3 business days after you have send the complete renewal documentation to iLearn Sdn Bhd via fax 03-77109028 or email to email@example.com
Can I use internet banking to make payment?
Yes, you can do so. Please send the complete renewal documentation to iLearn Sdn Bhd, via fax 03-77109028 or email to firstname.lastname@example.org for processing.
Why does Sage Software implement Auto Subscription Renewal system?
Sage Software implements the new billing system for more efficient and effective processes in order for all Sage Cover subscribers to continue enjoy the Sage Cover Benefit e.g. online update, mobile license etc, without interruption.
Can I renew my Sage Cover for 3 years even though the Renewal Invoice stated as 1 year?
Yes. You can renew Sage Cover Plan for 3 years by informing iLearn Sdn Bhd, either by fax 03-77109028 email to email@example.com
Can I reduce the concurrent users since I do not require that many as indicate in your invoice?
Yes, you can reduce the number of concurrent user by informing your business partner or drop us an email to firstname.lastname@example.org
Can I choose not to renew Sage Cover Plan?
Sage Cover plan is optional to you. If you choose not to renew, you will lose all the benefits and values e.g. online update, mobile license*.
How many times of re-issuance will I be entitled to?
If you are an Active Sage Cover Subscriber, you can have up to 3 times complimentary re-issuance annually, Subsequent re-issuance request, an administrative fee of RM 200 applies.
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